EQUANS

Equans is a world leader in the energy and services sector, with annual revenues of nearly €19,2 billion* and almost 800,000 projects.

Equans has leading positions in Europe, which is the result of the history of energy construction in these countries, and strong presences in North and South America and in Oceania.

With nearly 90,000 highly skilled employees, Equans has a strong geographic footprint, anchored by historic local brands. Equans provides its customers with excellent technical expertise in the design, installation, maintenance and operation of multi-technical facilities. This know-how is based on key skills. First of all, in electrical and thermal engineering - two strong points that help accelerate the reduction of our clients' carbon footprint - but also in ventilation, refrigeration, mechanics and robotics, fire protection, energy renovation, digital solutions, IT, cyber security and telecommunications.

The combination of these expertise allows us to offer efficient and optimized solutions at all stages of the energy chain, from production, storage and transport to usage.

To support its wide range of business, Equans is deploying a worldwide multi clouds Salesforce platform dedicated to Customer knowledge, CRM, quotation processing and Field Service activities in an end-to-end model.

Equans is now setting up a new team upon the global IT Shared Line of Services “Sales & Services” to support the growing activities of its Salesforce landscape.

(*) Turnover 2024 consolidated

JOB DESCRIPTION

JOB TITLE (F/M): Salesforce Junior Developer ( Field Service Consultant)

SUMMARY OF THE ROLE

A Salesforce Field Service Consultant is responsible for designing and maintaining maintenance services and mobile workforce solutions that connect customers, dispatchers, managers, and field technicians. In a "Run" or operational context, they ensure the maintenance plan, work rule, dispatcher console, scheduling engine, and mobile app remain optimized for daily field operations.

KEY OBJECTIVES

• Improve agencies and technicians' productivity by optimizing scheduling and reducing travel time.
• Ensure real-time communication between the field and the customer (e.g., service report).
• Maintain the "source of truth" for inventory, assets, and service history in continuous communication with the customer.
• Monitor operational KPIs to suggest platform enhancements that drive first-time fix rates.

KEY RESPONSIBILITIES

• Resolve L2/L3 issues related to the Services and Field Service Cloud, the Managed Package, such as dispatcher console, flows errors or optimization engine failures.
• Configure and tune Scheduling Policies, Service Territories, and Resource Preferences to ensure optimal automated dispatching.
• Manage mobile workflows and Field Service Mobile App settings to ensure technicians have offline access to work orders and parts.
• Oversee Maintenance Plans and Work Order generation for preventive maintenance.
• .

PROFILE – Academic background & Experience

• Seniority: Minimum 3–5 years of experience in the Salesforce ecosystem, with at least 1–2 years specifically focused on Service and Field Service Lightning.
• Academic Background: Bachelor’s degree in Computer Science, Business Informatics, Business Administration, or an equivalent technical field.
• Preferred Certifications: Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant and Salesforce Certified Field Service Consultant

Salesforce Certified Platform App Builder or Platform Developer I is an advantage

TECHNICAL Skills

• Salesforce Core: Advanced knowledge of Flows, Apex (troubleshooting), and the Salesforce Core Object Model of Field service Console and Mobile.
• SFS Managed Package: Expert-level configuration of the Dispatcher Console, Service Resources, and Appointment Booking.
• Experience connecting Salesforce with external ERP (e.g., SAP, Microsoft) or GIS (Geographic Information Systems) for inventory and route tracking is highly desirable
• Problem Solving: Excellent root cause analysis skills for complex data and logic issues in a production environment.
• SLA compliance for support tickets.
• User adoption and satisfaction scores.

TECHNICAL Skills

• Experience: 2–5 years of hands-on experience in Salesforce FSL configuration and support.
• Technical Mastery: Deep understanding of FSL core components, including Asset, Service Contract, Service Territory, Shift, Work Plan, Work Rule, Work Order, Service Appointment, Service Report.
• Process Knowledge: Strong familiarity with the asset maintenance lifecycle and service management.

Languages

• English: B2 minimum
• French: B1 minimum (preferred)

Why Join Us?

• Global Reach: Influence SLS strategy across continents and business units
• Technical Challenge: Work on a complex Salesforce Mono ORG / Multi Clouds and high-scale environment.
• Career Growth: Pathways to evolve in a worldwide Group
• Supportive Culture: Join a team that values innovation, transparency, and continuous learning